Naturally we hope you won’t have any accidents or misfortune, but if you do and you wish to make a claim, please call the appropriate Claims team on the number below:
For park home, holiday lodge, static holiday home, static caravan, touring caravan, folding caravan or trailer tent claims, telephone: 01892 786099 Monday to Friday 9.00 am to 5.30 pm.
For park home or holiday lodge claims, 24 hours access to tradesmen is available via Zuricare Assistance on 0845 7125220.
At the time of making a claim, you will be asked for:
- Your insurance policy reference number
- Your name, address and telephone number(s)
- The cause of the damage or loss
- The date of the incident.
In the case of touring caravans or motorhomes, you will also be asked for details of the place where the loss or damage occurred.
For Motorhome claims, please call:
| In the United Kingdom: | Claim or Accident: 0800 400 641 |
| Replacing / Repairing Glass 0800 36 36 36 | |
| In Europe: | Claim or Accident: 00 800 4000 6000 |
If you have an accident
If you are involved in an accident with someone else which results in your caravan, camper or motorhome being damaged, it is important to collect as much information as possible at the time, including:
- The name, address and contact number of the third party
- Details of their insurance company and their insurance policy number (if possible)
- Their vehicle registration number, plus make and model details of their vehicle and any trailer or caravan
- If possible, make a sketch or take photos
- Note the names and contact details of any witnesses.
Reporting a Theft
If your caravan, camper or motorhome or any insured contents are stolen, you first need to contact the local Police who will allocate you a crime reference number. Please make a note of this number as it may help if you then need to make an insurance claim.
